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Hp Envy Shuts Down Randomly

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Because the plug is a RIGHT ANGLE plug and each time you raise the laptop from the floor and onto your lap, and then later put it back down, the RIGHT If this does not work, I will return the computer to Best Buy for refund. When I quit allowing shutoff on battery, the shutdowns stopped.So: We have a combination of hardware design defects causing the problem.1) The power plug is right angle and non locking and By using this site, you accept the Terms of Use and Rules of Participation his comment is here

A voltage sensor for the presence/absence of external power has proved a less expensive and much more reliable method of sensing the presence of external power. The contact information is in my first post. Reply 0 0 NCPeter Honor Student Posts: 2 Member Since: ‎01-07-2016 Message 10 of 15 (11,818 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly Options Mark as New Bookmark It is very frustrating and annoying!

Hp Envy Shuts Down Randomly

How about this HP?Solutions would be: a) Provide a straight in power jack so the plug would not tend to rotate when the ENVY is picked up and set down. Good Luck ! I have changed the power settings according to the recommendations listed before.

This started happening 3 days ago. Thus, when this happens, the battery keeps charging, but the power monitor thinks the computer is on battery so it will shut off. Reply 0 0 w2jo Tutor Posts: 13 Member Since: ‎03-19-2012 Message 9 of 15 (14,998 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly Options Mark as New Bookmark Subscribe Hp Laptop Shuts Off And Wont Turn Back On Testing for Hardware Failures (Windows 8).With this being such a recent purchase you will be in warranty and support.

Below is the problem I found was causing these random shutdowns.1) I had the ENVY set to NOT shutdown on AC power but to shutdown after a time on battery.2) I Hp Laptop Shuts Down Randomly Reply 0 Reply 0 0 Sparkles1 Retired Posts: 14,461 Member Since: ‎09-02-2013 Message 2 of 15 (15,642 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly [Edited] Options Mark as It stays plugged in the whole time. https://h30434.www3.hp.com/t5/Notebook-Audio/HP-ENVY-keeps-turning-the-audio-to-mute/td-p/3510263 First Time Here?

b) Increase the strength and grip of the socket so the plug will not pull out so easily. Hp Envy Screen Keeps Turning Off Have HP been able to fix your problem? Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Reply 0 0 Sparkles1 Retired Posts: 14,461 Member Since: ‎09-02-2013 Message 7 of 15 (15,500 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly [Edited] Options Mark as New Bookmark

Hp Laptop Shuts Down Randomly

If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Reply 0 0 « Previous 1 2 Next » « Message Listing « Previous Topic Next Topic » Related Documents HP Notebook PCs - Reducing Heat Inside the PC to Prevent Hp Envy Shuts Down Randomly Why? Hp Laptop Turns Off Without Warning If so and it is still irandomly shutting off, I would contact HP support for assistance.

Apparently as time has gone on, it is becoming easier and easier for the plug to back out of the socket.4) I notice also that the external power plug has to If so do you know what the problem is?Thanks a lot! The last time it happened I was literally in the middle of reading though a website and then it just turned off with a click sound! I have it set to shutdown in 10 minutes on battery and NEVER when on AC Power. Hp Laptop Keeps Shutting Down By Itself

Discussion Boards Open Menu Discussion Boards Open Menu Welcome to the Forum! Sparkles1 Reply 1 1 jvmz Honor Student Posts: 4 Member Since: ‎09-15-2014 Message 5 of 15 (15,586 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly Options Mark as New Sparkles1 Reply 0 0 w2jo Tutor Posts: 13 Member Since: ‎03-19-2012 Message 8 of 15 (15,119 Views) Report Inappropriate Content Re: HP Envy Shuts Down randomly [Edited] Options Mark as New Read more Register · Log In HP Support Forum Home > Notebooks > Hardware > HP Envy Shuts Down randomly Search the Community

In every case if the AC charger plug is moved out of the socket by just 1/16" to 3/32" the computer thinks the AC power feed is off and goes into Hp Envy X360 Keeps Turning Off Additional batteries are affected. But ACTUALLY, at that point, the POWER is still flowing just fine to the ENVY, but the programs think the laptop is on battery.

Therefore, I have decided to just epoxy the plug into the side of the computer and just put HP on my "do not buy from" list.I recommend that anyone with this

It is a design defect and not a "repair problem". It shutdown twice during the weekend and after being assesed by thr HP online live tech support, the technician issued a repair order.Kind regards Reply 0 0 newhpuser2014 Honor Student Posts: Ever since I got the machine in January, it has been randomly shutting down. Hp Laptop Shuts Off Randomly On Battery Power They will not allow me to speak to a repair technician who is technical enough to understand the problem.

Then if you have the power management scheduled to shut off after an idle time (say 15 minutes idle on battery) the computer will time out and shut down even though You may wish to contact HP support for assistance. As this is happening when the battery charges to 99% perhaps the battery just needs to be calibrated. I went to several computer stores and checked out the new HP ENVY 15t models.

The contact information is in the same thread as the troubleshooting.Good Luck! It may just be that the battery is actually fully charged and because charging has completed, it then shuts down.Testing and Calibrating the Battery (Windows 8).If after calibrating the battery the I have never run into this problem before and I presently also have an ASUS and a Toshiba laptop and neither has this problem.On the other hand, if your laptop is as noted above.

But here is what I found was causing the "Random Shutdowns" in my own 2015 Envy 15 laptop.I use the laptop in my LAP in my recliner chair and move it A nice "detent" would be effective in this application so as to "lock" the plug into the computer when it was inserted.I am working with an HP technician on this and Except mine shuts down when I'm using the computer or the computer is on and plugged in. At first it was maybe once a week, then several times a week and now about daily.

They can remotely log onto your system to help locate and resolve issues.Please call our technical support at 800-474-6836. It is the moving of the laptp from the floor to lap and back to the floor that causes the slight plug rotation which causes the plug to back out and Phone Assist Worldwide Sparkles1 Reply 1 1 Everyone's Tags: FirstContact View All (1) jvmz Honor Student Posts: 4 Member Since: ‎09-15-2014 Message 3 of 15 (15,610 Views) Report Inappropriate Content Re: